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Direct Debit Terms and Conditions
This is your Direct Debit Service Agreement with Recoveries Corporation Pty Ltd ID: 384590 ABN 19 052 138 799. It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.
1.1 Account means Credit Card or Bank Account details held at your financial institution from which Recoveries Corporation Pty Ltd are authorised to arrange for funds to be debited.
1.2 Agreement means this Agreement between you and Recoveries Corporation Pty Ltd.
1.3 Business day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
1.4 Customer means the Account holder with recoveriescorp or an authorised representative acting on their behalf.
1.5 Debit Day(s) means the day(s) that your payment is due.
1.6 Debit Payment means a particular transaction where a debit is made.
1.7 Direct Debit means you authorising Recoveries Corporation Pty Ltd to debit your Account directly pursuant to this Agreement.
1.8 Us or We means Recoveries Corporation Pty Ltd.
1.9 You or Your means the Customer.
1.10 Your financial institution is the financial institution where you hold the Account from which you have authorised Recoveries Corporation Pty Ltd to directly debit.
2: Debiting Your Account
2.1 By making the payment to Recoveries Corporation Pty Ltd, you agree that you are the Account or authorised by the Account holder to make this payment.
2.2 By authorising Recoveries Corporation Pty Ltd to debit your Account, you have agreed to accept the terms and conditions contained in this Agreement.
2.3 By accepting this Agreement, you authorise Recoveries Corporation Pty Ltd to arrange for funds to be debited directly from your Account within 3 Business days from the agreed Debit Day(s).
2.4 If the Debit Day(s) fall(s) on a day that is not a Business day, Recoveries Corporation Pty Ltd may direct your financial institution to debit your Account on the following Business day.
2.5 If a Direct Debit from your Account has been dishonoured, you authorise Recoveries Corporation Pty Ltd to re-attempt the payment within 7 days from the dishonoured payment date.
2.6 You agree Recoveries Corporation Pty Ltd will not be liable for any dishonoured Direct Debit fees incurred you.
2.7 If you are unsure about which day your Account has or will be debited you should ask your financial institution
2.8 Whilst Recoveries Corporation Pty Ltd will not add any surcharge to the payment, the transaction may incur a charge directly from your financial institution dependent on the terms and conditions of your agreement with them.
2.9 The accepted credit cards are Visa and MasterCard.
2.10 Only cleared funds in your Account can be debited by Recoveries Corporation Pty Ltd.
3: Changes by us
3.1 Recoveries Corporation Pty Ltd will not vary any details of the payment amount or frequency of the Agreement at any time without your authority.
3.2 With the exception of item 3.1 of this Agreement, Recoveries Corporation Pty Ltd reserves the right to alter other terms of this Agreement.
3.3 Any alterations to the terms of this Agreement other than in item 3.1 will be notified to you by giving you 14 days’ notice.
4: Changes by you
4.1 If you wish to change the payment amount or frequency of this Agreement, you may contact Recoveries Corporation Pty Ltd on 1300 663 060 or at PO Box 13243 Law Courts, Melbourne Vic 8010.
4.2 Any changes proposed by you would require our approval.
4.3 If you wish to stop or defer a Debit Payment you must notify Recoveries Corporation Pty Ltd in writing (3) clear Business days before the next Debit Day.
4.4 You may instruct your financial institution to terminate your Direct Debit Payment Agreement with Recoveries Corporation Pty Ltd by giving to the institution the requisite notice they require.
4.5 Should you stop your Direct Debit Payment Agreement while an amount is still owed, it is your obligation to enter into an alternative payment arrangement with Recoveries Corporation Pty Ltd immediately.
5: Your obligations
5.1 It is your responsibility to ensure that there are sufficient cleared funds available in your Account to allow a Debit Payment to be made in accordance with this Agreement.
5.2 If there are insufficient cleared funds in your Account to meet a Debit Payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by Recoveries Corporation Pty Ltd; and
(c) you must arrange for the Debit Payment to be made by another method or arrange for sufficient cleared funds to be in your Account by an agreed time so that Recoveries Corporation Pty Ltd can process the Debit Payment.
5.3 You should check your Account statement to verify that the amounts debited from your Account are correct.
6.1 If you believe that there has been an error in debiting your Account, you should notify Recoveries Corporation Pty Ltd directly on 1300 663 060 and we may request that you confirm this in writing, so that we can resolve your query.
6.2 If we conclude as a result of our investigations that your Account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your Account accordingly.
6.3 If Recoveries Corporation Pty Ltd conclude as a result of our investigations that your Account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding.
6.4 Any queries you may have about an error made in debiting your Account should be directed to Recoveries Corporation Pty Ltd in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.
7.1 You should check:
(a) With your financial institution whether Direct Debiting is available from your Account.
(b) Your Account details which you have provided to Recoveries Corporation Pty Ltd are correct by checking them against a recent Account statement;
(c) With your financial institution if you have any queries about Direct Debit.
8.1 Recoveries Corporation Pty Ltd will keep any information (including your Account details) in this Agreement confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of Recoveries Corporation Pty Ltd employees or agents who have access to information about you do not make any unauthorised modification, reproduction or disclosure of that information.
8.2 Recoveries Corporation Pty Ltd will only disclose information that we have about you:
(a) To the extent specifically required by law; or
(b) for the purposes of this Agreement (including disclosing information in connection with any query or claim) and;
(c) where we have collected the information about you in order to recover an amount owed to another entity, the information may be disclosed to that entity.
9.1 If you wish to notify us in writing about anything relating to the agreement, you should write to PO Box 13243 Law Courts, Melbourne Vic 8010.
9.2 We will notify you by sending a notice in the ordinary post to the address you have given us in the agreement.
9.3 Any notice will be deemed to have been received five business days after it is posted.